Fubukisoft

Account and data controls

Delete your DenDenLens account

You can permanently delete your DenDenLens account and the data attached to it from inside the app, or request deletion here — even if you no longer have DenDenLens installed.

DenDenLens is provided by Fubukisoft, operated by PT. FUBUKI SOFT INDONESIA

Public deletion request

Request account deletion by email

Email us from the address connected to your DenDenLens account. Use the subject “Delete my DenDenLens account” and include the account email address if it differs from the address you are writing from.

We will never ask for your password. We may send a verification message to the account email before beginning deletion.

Request deletion Ask a question first

Delete your account inside DenDenLens

If you can still open the app, go to your account settings and choose Delete account. Review the explanation, confirm, and complete any verification step shown. The email pathway above stays available if you have uninstalled the app or cannot complete the in-app process.

What deletion includes

Deletion permanently closes your account and deletes or de-identifies the personal data associated with it from our active systems, including, as applicable:

  • your account and profile information;
  • your portfolio, watchlist, targets, notes, and preferences;
  • assistant conversation history linked to your account; and
  • device, usage, and support information linked to the account when it is no longer needed for a permitted purpose.
Deletion is permanent.

Once completed, your account and its content cannot be restored. If you return later you will need to create a new account.

What may be retained

We may keep limited information where required for legal, tax, accounting, dispute-resolution, security, or fraud-prevention purposes, restricted so it is not used to continue providing your deleted account. De-identified information that can no longer reasonably identify you may also be retained, including aggregate catalog and match-quality statistics. Residual copies may remain in protected backups until overwritten through our regular backup cycle.

The shared card catalog and price observations are not personal to you and are not removed by an account deletion. See the retention section of our Privacy Policy.

If you never created an account

DenDenLens starts in guest mode. If you never signed in, your collection is stored on your device and we hold no account for you — uninstalling the app removes that data. There is nothing for us to delete, though you are welcome to write and ask us to confirm.

Verification and timing

  1. We receive your request.
    Use the account email where possible so we can locate the right account.
  2. We verify ownership.
    We may ask you to confirm through the email address or sign-in method already associated with the account.
  3. We complete deletion.
    After verification, we complete the request within 30 days unless applicable law permits or requires a different period.
  4. We confirm completion.
    We send a final message when the deletion is complete.

Contact contact@fubukisoft.com if you need help with a pending request.