Public deletion request
Request account deletion by email
You do not need the app installed, and you do not need to sign in to this page. Email contact@fubukisoft.com with the subject “Delete my Den Den Lens account”. The button below opens your email app with the subject and the required details already filled in.
What to include
So we can find the right account and confirm it is yours, please tell us:
- the email address on your Den Den Lens account;
- the sign-in method you used, such as Sign in with Apple or email; and
- a note of anything else that helps us locate the account, if the address you are writing from is not the account address.
Write from the account email address where you can — it is the fastest way for us to verify you. Never send us your password. We will never ask for it.
Deletion is not instant and is not automated. We verify the request first, then delete. See verification and timing below for what happens and how long it takes.
Delete your account inside Den Den Lens
If you can still open the app, go to your account settings and choose Delete account, then confirm and complete any verification step shown.
You never have to use the app to delete your account. The email pathway above works whether or not Den Den Lens is installed, and is the route to use if you have uninstalled it, changed device, or cannot sign in.
What deletion includes
Deletion permanently closes your account and deletes or de-identifies the personal data associated with it from our active systems, including, as applicable:
- your account and profile information;
- your portfolio, watchlist, targets, notes, and preferences;
- assistant conversation history linked to your account; and
- device, usage, and support information linked to the account when it is no longer needed for a permitted purpose.
Once completed, your account and its content cannot be restored. If you return later you will need to create a new account.
What may be retained
We may keep limited information where required for legal, tax, accounting, dispute-resolution, security, or fraud-prevention purposes, restricted so it is not used to continue providing your deleted account. De-identified information that can no longer reasonably identify you may also be retained. Residual copies may remain in protected backups until overwritten through our regular backup cycle.
The shared card catalog and price observations are not personal to you and are not removed by an account deletion. See the retention section of our Privacy Policy.
If you never created an account
Den Den Lens starts in guest mode. If you never signed in, your collection is stored on your device and we hold no account for you — uninstalling the app removes that data. There is nothing for us to delete, though you are welcome to write and ask us to confirm.
Card images are processed on your device and are never uploaded to us, so there are no card images of yours for us to delete.
Verification and timing
- We receive your request.
Use the account email where possible so we can locate the right account. - We verify ownership.
We may ask you to confirm through the email address or sign-in method already associated with the account. - We complete deletion.
After verification, we complete the request within 30 days unless applicable law permits or requires a different period. - We confirm completion.
We send a final message when the deletion is complete.
Contact contact@fubukisoft.com if you need help with a pending request.
Support and privacy contact
Reach a person
Den Den Lens is published by Fubukisoft, operated by PT. FUBUKI SOFT INDONESIA.
Email contact@fubukisoft.com for deletion, privacy, or support questions.