Oliveby Fubukisoft

Account and data controls

Delete your Olive account

You can permanently delete your Olive account and associated data from the app or request deletion here—even if you no longer have Olive installed.

Olive is provided by Fubukisoft, operated by PT. FUBUKI SOFT INDONESIA

Public deletion request

Request account deletion by email

Email us from the address connected to your Olive account. Use the subject “Delete my Olive account” and include the account email address if it differs from the address you are writing from.

We will never ask for your password. We may send a verification message to the account email before beginning deletion.

Request deletionAsk a question first

Delete your account inside Olive

If you can still access Olive, open your account settings and choose Delete account. Review the explanation, confirm your choice, and complete any identity-verification step shown in the app.

The public email pathway above remains available if you have uninstalled Olive, lost access to the app, or cannot complete the in-app process.

What deletion includes

Deletion permanently closes your Olive account and deletes or de-identifies personal data associated with it from our active systems, including, as applicable:

  • your Olive account and profile information;
  • saved reflections, journey progress, preferences, and cloud backup data;
  • Fellowship activity and content associated with your account, subject to the limited exceptions below; and
  • device, usage, and support information linked to the account when it is no longer needed for a permitted purpose.
Deletion is permanent.

Once completed, your account and deleted content cannot be restored. If you return to Olive later, you will need to create a new account.

What may be retained

We may keep limited information when required for legal, tax, accounting, dispute-resolution, security, or fraud-prevention purposes. We restrict this information and do not use it to continue providing your deleted account. De-identified information that can no longer reasonably identify you may also be retained.

Residual copies may remain in protected backups until overwritten through our regular backup cycle. Content involving other users may retain limited context where removing it would affect their records, but your account will no longer be active and we will remove or de-identify your personal association where reasonably possible.

See the retention section of our Privacy Policy for more information.

Cancel Olive+ separately

Deleting Olive or your Olive account does not automatically cancel an Olive+ subscription billed by Apple or Google. Cancel it through the store where you subscribed to prevent future renewal charges:

Manage Apple subscriptionsManage Google Play subscriptions

You may request immediate account deletion even if a subscription period remains. Store policies govern cancellation, billing, and refunds.

Verification and timing

  1. We receive your request.
    Use the account email where possible so we can locate the right account.
  2. We verify ownership.
    We may ask you to confirm through the email address or sign-in method already associated with Olive.
  3. We complete deletion.
    After verification, we complete the request within 30 days unless applicable law permits or requires a different period.
  4. We confirm completion.
    We send a final message when your account deletion is complete.

Contact contact@fubukisoft.com if you need help with a pending request.