1. Who we are and what this covers
Olive is provided by Fubukisoft ("Fubukisoft," "we," "us," or "our"), a brand operated by PT. FUBUKI SOFT INDONESIA, which is the data controller for the personal information described here. This Privacy Policy applies to the Olive mobile application, Olive+, and the Olive support and account services that link to this policy.
Olive is designed to support personal spiritual routines, reflection, and community. Some information you choose to add may reveal sensitive details, including religious or spiritual beliefs. You control what you choose to share with Olive and with other people.
2. Information we collect
Information you provide
- Account information, such as your name, email address, sign-in provider identifier, and profile details.
- Olive content, such as reflections, journey progress, preferences, saved content, backup data, and information you choose to contribute through Fellowship or other community features.
- Support communications, including your email address and the content of messages you send to us.
- Subscription information, such as subscription status and purchase entitlement. Apple or Google processes your payment details; we do not receive your full card number.
Information collected when you use Olive
- Device and app information, such as operating system, app version, language, device type, and identifiers used to operate and secure the service.
- Usage and diagnostics, such as feature interactions, session events, crash information, and performance data.
- Security information, such as sign-in events, approximate network information, and records used to prevent fraud or misuse.
We collect information directly from you, automatically through your use of Olive, and from services you choose to connect, such as Apple or Google sign-in and app-store services.
3. How we use information
We use personal information to:
- create and secure your account, synchronize backups, and provide Olive features;
- personalize your experience and remember your settings and progress;
- enable Fellowship and other features where you intentionally share or interact with others;
- confirm and manage Olive+ access;
- answer support, privacy, billing, and account questions;
- monitor reliability, diagnose crashes, improve performance, and develop the service;
- detect abuse, protect users, and enforce our Terms; and
- comply with law and protect legal rights.
Where applicable law requires a legal basis, we process information to perform our contract with you, with your consent, to comply with legal obligations, and for legitimate interests such as security and service improvement, balanced against your rights.
5. Retention and deletion
We keep personal information only for as long as needed to provide Olive, meet the purposes described in this policy, resolve disputes, maintain security, and comply with legal obligations. Retention depends on the type of information and why we hold it.
When you delete your account, we delete or de-identify the account and associated Olive content from active systems, except for limited information we must retain for legal, accounting, fraud-prevention, dispute-resolution, or security purposes. Residual copies may remain in encrypted backups until they are overwritten through our regular backup cycle. Information that has been de-identified so it can no longer reasonably identify you may be retained.
Deleting Olive or your Olive account does not automatically cancel an Apple App Store or Google Play subscription. Cancel through the store where you subscribed to avoid future renewal charges.
To request deletion, visit our account deletion page.
6. Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, restrict, or obtain a copy of personal information, withdraw consent, or object to certain processing. You may also have the right to appeal a decision or complain to your local data-protection authority.
You can update some information and manage sharing choices in Olive. You can request account deletion in the app or through our public deletion pathway. To make another privacy request, email contact@fubukisoft.com. We may need to verify your identity before completing a request.
7. Children
Olive is not directed to children under 13, or under the higher minimum age required in their country to consent to the processing of personal information. We do not knowingly collect personal information from children below that age. If you believe a child has provided personal information to Olive without appropriate permission, contact us so we can review and delete it.
8. Security and international transfers
We use reasonable administrative, technical, and organizational safeguards intended to protect personal information. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.
Fubukisoft and its service providers may process information in countries other than where you live. Where required, we use recognized legal mechanisms and safeguards for international transfers.
9. Changes to this policy
We may update this Privacy Policy as Olive develops or legal requirements change. We will post the revised policy here, update the date above, and provide additional notice when required by law.
Questions or requests
Contact Fubukisoft
Email us about privacy, account access, or deletion. Please do not include passwords or other highly sensitive information.