Direct support
How can we help?
Olive support is provided by PT. FUBUKI SOFT INDONESIA, which operates the Fubukisoft brand. Email contact@fubukisoft.com from the address connected to your Olive account when possible. Include your device type, app version, and a short description of what happened. Never send us your password.
Account and sign-in
I can’t sign in
Confirm that you are using the same sign-in method and email address you used to create the account. Update Olive to the latest available version, check your connection, and try again. If the issue continues, email support and tell us which sign-in method you used.
I changed phones
Install Olive and sign in using the same account and sign-in method. If backup was enabled and completed on your previous device, your supported content should become available after sync finishes.
Backup and sync
Keep Olive open on a stable connection while a backup or restore is completing. Before replacing or resetting a device, confirm in Olive that your most recent backup completed. If progress or saved content does not appear, avoid creating duplicate accounts and contact support with the email address linked to the original account.
Olive+ subscriptions
Olive+ purchases are billed and managed by the app store where you subscribed. You can view, change, or cancel a subscription using the relevant store:
Cancel with Apple or Google before renewal if you do not want future charges. Store policies govern cancellations and refunds.
If Olive+ does not appear after purchase, make sure you are signed in to the correct Olive and app-store accounts, then use the restore-purchases option in Olive. Contact us if access is still missing.
Quick troubleshooting
- Check your connection.
Try a reliable Wi-Fi or mobile-data connection. - Update Olive.
Install the newest version available from your app store. - Restart the app and device.
Close Olive completely, restart your phone, and try again. - Send useful details.
If the problem remains, tell us your phone model, OS version, Olive version, and the steps that trigger the problem.
Privacy and account deletion
Our Privacy Policy explains how Olive handles information. To permanently delete your Olive account and associated data, use the deletion option in Olive or visit our public account-deletion page.