Oliveby Fubukisoft

Account and data controls

Delete your Olive account

You can request permanent deletion of your Olive account and the personal data associated with it — from inside the app, or from this page if you no longer have Olive installed.

Olive is developed by Fubukisoft, operated by PT. FUBUKI SOFT INDONESIA

Public deletion request

Request account deletion by email

Anyone can use this page. You do not need the Olive app installed, and you do not need to sign in to this page.

Email us from the address associated with your Olive account whenever possible, so we can verify account ownership. The button below opens your email app with the request already written for you.

Request deletion by email Ask a question first

If the button does not work on your device, send an email to contact@fubukisoft.com with the subject “Delete my Olive account”.

This is a manual process handled by a person.

Deletion is not instant and is not automated. We verify that the request comes from the account owner before anything is deleted. We will never ask you for your password.

What to include in your request

So that we can find the right account and confirm it is yours, please tell us:

  • the email address on your Olive account, if it differs from the address you are writing from;
  • the sign-in method you used, such as Apple, Google, or email; and
  • optionally, anything else that helps us locate the account, such as your display name in Olive.

Never send your password or authentication codes to support.

Delete your account inside Olive

If you can still open Olive, you can start deletion from your account settings inside the app. Open Olive’s account settings, choose the option to delete your account, review the explanation, and complete any confirmation step shown.

The email pathway above remains available if you have uninstalled Olive, lost access to the app, or cannot complete the in-app process.

What deletion includes

Deletion permanently closes your Olive account and deletes or anonymises, as appropriate, the personal information associated with it in our active systems, including:

  • your account and profile information;
  • private saved content, such as reflections and Scripture interactions;
  • prayer and reflection data associated with your account;
  • preferences, journey progress, and cloud backup data; and
  • other personal information maintained specifically to provide your Olive account.
Deletion is permanent.

Once completed, your account and deleted content cannot be restored. If you return to Olive later, you will need to create a new account.

Community content

Community content, such as prayer requests, Grace Reports, and comments, may require different handling depending on its context and on whether removing it would affect conversations or content belonging to other people. Where appropriate, such content may instead be removed, anonymised, or disassociated from your account.

If there is specific community content you want removed, mention it in your request and we will address it.

What may be retained

We may keep limited information where reasonably necessary for legal obligations, security, fraud prevention, dispute resolution, or other legitimate purposes permitted by law. We restrict this information and do not use it to continue providing your deleted account.

Information that has been anonymised so that it can no longer reasonably identify you may also be retained. Residual copies may remain in protected backups until they are overwritten through our regular backup cycle. See the retention section of our Privacy Policy.

Cancel Olive+ separately

Deleting Olive or your Olive account does not automatically cancel an Olive+ subscription billed by Google or Apple. Cancel it through the store where you subscribed to prevent future renewal charges:

Manage Google Play subscriptions Manage Apple subscriptions

You may request account deletion even if a subscription period remains. Store policies govern cancellation, billing, and refunds.

Verification and timing

  1. We receive your request.
    Use the account email where possible so we can locate the right account.
  2. We verify ownership.
    We may ask you to confirm through the email address or sign-in method already associated with Olive.
  3. We complete deletion.
    After verification, we complete the request within 30 days unless applicable law permits or requires a different period.
  4. We confirm completion.
    We send a final message when your account deletion is complete.

Privacy and support

Our Olive Privacy Policy explains how Olive handles personal information. For any other help, visit Olive Support.

Contact contact@fubukisoft.com if you need help with a pending request.