Direct support
How can we help?
Olive support is provided by PT. FUBUKI SOFT INDONESIA, which operates the Fubukisoft brand. Email contact@fubukisoft.com from the address connected to your Olive account when possible. Include your device type, app version, and a short description of what happened.
Never send us your password or authentication codes.
Account help
Contact us if you are having trouble with signing in, accessing your account, account deletion, profile information, or restoring access.
I can’t sign in
Confirm that you are using the same sign-in method and email address you used to create the account. Update Olive to the latest available version, check your connection, and try again. If the issue continues, email support and tell us which sign-in method you used.
I changed phones
Install Olive and sign in using the same account and sign-in method. If backup was enabled and completed on your previous device, your supported content should become available after sync finishes.
Backup and sync
Keep Olive open on a stable connection while a backup or restore is completing. Before replacing or resetting a device, confirm in Olive that your most recent backup completed. If progress or saved content does not appear, avoid creating duplicate accounts and contact support with the email address linked to the original account.
Olive+ subscription help
If your Olive+ subscription is not appearing correctly, first make sure you are signed in to the same store account used for the purchase, and to the correct Olive account. If Olive provides a Restore Purchases option, use it in the app.
Billing, payment-method changes, and subscription cancellation are managed through the store where you subscribed:
Cancel with Google or Apple before renewal if you do not want future charges. Store policies govern cancellations and refunds.
If Olive+ access is still missing after that, contact us and tell us which store you purchased through.
Prayer and community support
If you encounter inappropriate content, privacy concerns, harassment, or another issue involving Olive’s community features, please use any available in-app reporting option, or contact Olive Support.
Include enough information for us to locate the relevant content, such as where you saw it and roughly when — but please avoid sending unnecessary sensitive information about yourself or anyone else.
Technical problems
- Check your connection.
Try a reliable Wi‑Fi or mobile-data connection. - Update Olive.
Install the newest version available from your app store. - Restart the app and device.
Close Olive completely, restart your phone, and try again. - Send useful details.
Tell us your device model, Android or iOS version, Olive app version, what you were trying to do, what happened, and a screenshot if appropriate.
Privacy and account deletion
Our Privacy Policy explains how Olive handles information. To permanently delete your Olive account and associated data, use the deletion option in Olive or visit our public account-deletion page, which works even if you no longer have the app.
Our Terms of Service cover your use of Olive and Olive+.
Who provides this support
Olive by Fubukisoft
PT. FUBUKI SOFT INDONESIA
Indonesia
contact@fubukisoft.com